Legal

Terms and Conditions

I'm Here

Last updated: 23 June 2026

Applies to all users and venue partners

AGREEMENT TO THESE TERMS

We are I'm Here ('Company', 'we', 'us', or 'our'), a social layer for venues, event spaces, and events, operating in the United Kingdom. I'm Here is a web-based platform that adds a human connection element to venues, event spaces, and events. Scan a QR code, create a quick profile, and see who else in the venue is open to meeting. Wave to show interest; chat only unlocks when it's mutual. No app download required, no algorithms. Just real people, in the same room, right now. The modern way to meet naturally. You can contact us at support@im-here.live.

These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ('you'), and I'm Here, concerning your access to and use of our services. By accessing the services, you confirm you have read, understood, and agreed to be bound by all of these Terms and Conditions.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right to make changes to these Terms at any time. We will alert you about any changes by updating the 'Last updated' date. Your continued use of the services after revised Terms are posted constitutes your acceptance of those changes.

The services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the services.

  1. OUR SERVICES

I'm Here is a web-based platform accessed via a browser on your device after scanning a venue QR code. No app download is required. The platform allows users to create a temporary session profile, view other users who are physically present and open to connecting at the same venue or event, send and receive 'waves' to signal interest, and exchange messages only once a mutual wave has been made. The services are intended for use at participating venues, event spaces, and events organised by authorised event partners in the United Kingdom. Users who choose to access the services from other locations do so at their own initiative and are solely responsible for compliance with applicable local laws.

  1. WHO CAN USE I'M HERE

Consumer accounts are for people who are 18 or older and can legally use venue-based social connection services. Venue partner accounts are for invited venue owners, operators, event organisers, and authorised staff only, accessed via a separate partner portal. You must provide accurate information, keep your credentials secure, and use the correct portal for your role. We reserve the right to remove, reclaim, or change a username or profile if we determine it is inappropriate, obscene, or otherwise objectionable.

  1. INTELLECTUAL PROPERTY RIGHTS

Our Intellectual Property

We are the owner or licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, and the trademarks, service marks, and logos contained therein (collectively, the 'Content' and 'Marks'). Our Content and Marks are protected by copyright, trademark, and other intellectual property laws. The Content and Marks are provided through the services for your personal, non-commercial use only. Except as set out in these Terms, no part of the services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission. Requests may be directed to support@im-here.live. Any breach of these intellectual property rights will constitute a material breach of these Terms and your right to use the services will terminate immediately.

Your Submissions

By directly sending us any question, comment, suggestion, idea, or feedback ('Submissions'), you agree that we may use and share such Submissions for any lawful purpose without acknowledgment or compensation to you.

Your Contributions

Content you create, submit, post, display, or transmit through the services, including profile information, photographs, messages, and other material ('Contributions'), remains your property. By posting Contributions, you grant us a licence to host, display, transmit, moderate, and process that content as needed to provide, secure, improve, and enforce the services. You are solely responsible for your Contributions and agree to reimburse us for any losses arising from your breach of these Terms, any third party's intellectual property rights, or applicable law. We may remove or edit your Contributions at any time without notice if we consider them harmful or in breach of these Terms. We may also suspend or disable your account and report you to the relevant authorities.

  1. USER REPRESENTATIONS

By using the services, you represent and warrant the following:

  1. All registration information you submit is true, accurate, current, and complete

  2. You will maintain the accuracy of such information and promptly update it as necessary

  3. You have the legal capacity and agree to comply with these Terms

  4. You are not a minor in the jurisdiction in which you reside.

  5. You will not access the services through automated or non-human means, whether through a bot, script, or otherwise

  6. You will not use the services for any illegal or unauthorised purpose

  7. Your use of the services will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the services.

  1. PURCHASES AND PAYMENT

We accept the following forms of payment: Visa, Mastercard, American Express. All payments are processed through Stripe. All payments are in GBP (Great British Pounds). The following options are available:

  1. Free tier: 2-hour session, up to 5 waves per session, no payment required

  2. Venue Pass, one-time payment: £4.99, 6-hour session, unlimited waves

  3. Here+ Monthly subscription: £9.99 per month

  4. Here+ Annual subscription: £59.99 per year

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the services and to promptly update payment information as necessary. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. We may change prices at any time, with changes communicated in accordance with applicable law.

  1. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel. The billing cycle is monthly or annually, depending on the plan chosen at purchase.

Cancellation
You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. For any questions contact us at support@im-here.live.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

Your Right to Cancel (14-Day Cooling-Off Period)

If you are a consumer, you have a statutory right to cancel your purchase within 14 days of the contract being entered into, without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Because our services, session passes and Here+ subscriptions, begin immediately on payment, if you want to start using the service straight away, within the 14-day period, we will ask you at checkout to give your express consent to us beginning performance immediately, and to acknowledge the following: (a) if the service is fully performed within the 14 days, you will lose your right to cancel; and (b) for ongoing subscriptions, if you cancel during the 14-day period after performance has begun, you will owe a proportionate amount for the service already provided.

If you do not give this consent and acknowledgment, or if we fail to provide the cancellation information required by law, your cancellation period may be extended by up to 12 months from the original 14-day deadline.

To cancel within the cooling-off period, contact us at support@im-here.live. If you have not consented to immediate performance and no service has yet been provided, you will receive a full refund. If performance has begun with your consent, any refund will be reduced to reflect the service already supplied.

Refunds
Other than as set out above, all purchases are non-refundable except where required by applicable law. Users who are permanently banned from the platform forfeit any remaining subscription period without entitlement to a refund. See Section 21 (Subscription Cancellation and Bans) for further detail.

  1. PROHIBITED ACTIVITIES

You may not access or use the services for any purpose other than that for which we make the services available. The services may not be used in connection with any commercial endeavours except those specifically endorsed or approved by us. As a user of the services, you agree not to do any of the following:

  1. Systematically retrieve data or other content from the services to create or compile a collection, compilation, database, or directory without written permission from us

  2. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information

  3. Circumvent, disable, or otherwise interfere with security-related features of the services

  4. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the services

  5. Use any information obtained from the services to harass, abuse, or harm another person

  6. Make improper use of our support services or submit false reports of abuse or misconduct

  7. Use the services in a manner inconsistent with any applicable laws or regulations

  8. Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the services

  9. Engage in any automated use of the system, including using scripts, bots, data mining tools, or similar data gathering and extraction tools

  10. Delete copyright or other proprietary rights notices from any content

  11. Copy or adapt the services' software, including HTML, JavaScript, or other code

  12. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up the services

  13. Use the services to send unsolicited communications (spam)

  14. Use the services as part of any effort to compete with us or for any revenue-generating endeavour without our express written permission

  15. Sell or otherwise transfer your profile

  16. Attempt to impersonate another user or person, or use another user's username

  17. Use someone else's photo or likeness as your profile picture

  18. Create a profile on behalf of another person without their consent

  19. Misrepresent your identity, age, or date of birth

  20. Misrepresent your intentions, for example selecting 'New friends' to circumvent another user's preferences

  21. Create multiple accounts or profiles

  22. Harass, abuse, or harm another person

  23. Stalk or otherwise harass any person

  24. Use the services to facilitate in-person meetings for harmful purposes

  25. Use information obtained through the platform to locate, follow, or contact a person outside the venue without their explicit consent

  26. Share another user's profile, photo, or wave activity with third parties

  27. Screenshot or share other users' profile information outside the platform

  28. Use the services to advertise or offer to sell goods and services

  29. Send waves or initiate contact for commercial, promotional, or solicitation purposes

  30. Use matched connections to redirect people to external platforms for unsolicited purposes

  31. Send waves to multiple users systematically without genuine intent to connect

  32. Reproduce, alter, or deface I'm Here QR codes

  33. Generate or share unauthorised QR codes

  34. Access the platform outside of a participating venue with intent to deceive other users about your location

  35. Attempt to extend or manipulate session duration artificially

  36. Create multiple sessions simultaneously across devices to circumvent free tier limits

  37. Upload or transmit any content that is obscene, offensive, hateful, violent, or otherwise objectionable

  38. Collect or store personal data about other users without their consent

  39. Use the services for any unlawful purpose

  1. USER GENERATED CONTRIBUTIONS

When you create or make available any Contributions through the services, you represent and warrant the following:

  1. Your Contributions do not infringe the proprietary rights of any third party

  2. You are the creator and owner of your Contributions or have the necessary licences and permissions to use them

  3. You have the written consent of each identifiable individual whose name or likeness appears in your Contributions

  4. Your Contributions are not false, inaccurate, or misleading

  5. Your Contributions are not unsolicited advertising, promotional materials, pyramid schemes, chain letters, spam, or other forms of solicitation

  6. Your Contributions are not obscene, lewd, violent, harassing, libellous, slanderous, or otherwise objectionable

  7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone

  8. Your Contributions are not used to harass or threaten any other person and do not promote violence

  9. Your Contributions do not violate any applicable law, regulation, or rule

  10. Your Contributions do not violate the privacy or publicity rights of any third party

  11. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms or applicable law

Any use of the services in violation of the foregoing may result in termination or suspension of your rights to use the services.

  1. CONTRIBUTION LICENCE

By posting your Contributions to any part of the services, you grant us the right to host, use, copy, reproduce, disclose, transmit, and display such Contributions in any media formats and through any media channels as needed to provide, secure, improve, and enforce the services. We do not assert ownership over your Contributions. You retain full ownership and any associated intellectual property rights. We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions. We have the right, in our sole and absolute discretion, to edit, redact, or otherwise change any Contributions, or to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

  1. VENUE PRESENCE AND IN-PERSON DECISIONS

Room access is based on venue QR scans, active sessions, real-time location verification, and venue live-state rules. A profile appearing in a room does not guarantee identity, availability, compatibility, interest, or continued physical presence. You are responsible for your in-person choices. Meet in public areas within the venue, respect venue staff, and leave any interaction that feels unsafe. See Section 27 (In-Person Interactions) for further detail.

  1. RESPECT AND SAFETY RULES

You agree to treat all other users with respect. Specifically, you must not do any of the following:

  1. Harass, threaten, pressure, stalk, impersonate, exploit, or discriminate against anyone

  2. Use offensive, sexual, hateful, violent, or otherwise inappropriate language or profile content

  3. Message people before a mutual wave, or continue interacting when someone has indicated they are not interested

  4. Evade blocks, kicks, bans, venue removals, rate limits, safety controls, or account restrictions

Reports, blocks, venue kicks, and moderation actions may affect your account access, room access, matches, and messages. We operate a three-strike escalation system for community guideline violations. Serious reports may result in immediate and permanent ban without prior warning.

  1. PARTNER RESPONSIBILITIES

Venue partner accounts are subject to a separate venue partner agreement. The following apply in all cases:

  1. Partners may use operational data only to run their assigned venues or events, support guest safety, manage live status, and understand performance

  2. Partners must not copy, sell, scrape, export, profile, contact, or market to users outside the platform’s allowed workflows

  3. Partners must keep partner credentials private, remove staff access when no longer authorised, and notify us promptly about suspected misuse or unauthorised access

  4. Partner safety views are intentionally limited. Partners must not attempt to identify reporters, demand private chat content, or bypass privacy controls

  5. Where a separate signed venue or event partner agreement exists, that agreement controls any conflicting commercial terms.

  1. THIRD-PARTY WEBSITES AND CONTENT

The services may contain links to third-party websites or content. Such third-party websites and content are not investigated, monitored, or checked for accuracy or completeness by us, and we are not responsible for any third-party websites accessed through the services. Inclusion of, or linking to, any third-party website or content does not imply approval or endorsement by us. If you decide to leave the services and access any third-party website, you do so at your own risk and these Terms no longer govern.

  1. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to do any of the following:

  1. Monitor the services for violations of these Terms

  2. Take appropriate legal action against anyone who violates the law or these Terms, including reporting such user to law enforcement

  3. Refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof

  4. Remove from the services or otherwise disable all files and content that are excessive in size or burdensome to our systems

  5. Otherwise manage the services in a manner designed to protect our rights and property and to facilitate the proper functioning of the services

  1. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy at https://im-here.live/privacy. By using the services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms. The services are hosted in the United Kingdom and operated in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

  1. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the services infringes upon any copyright you own or control, please immediately notify us at support@im-here.live.

  1. TERM AND TERMINATION

These Terms shall remain in full force and effect while you use the services. Without limiting any other provision of these Terms, we reserve the right to, in our sole discretion and without notice or liability, deny access to and use of the services to any person for any reason, including without limitation for breach of any representation, warranty, or covenant contained in these Terms. If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

  1. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the services. We cannot guarantee the services will be available at all times. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the services at any time without notice. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the services during any downtime or discontinuance.

  1. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by the obligatory provisions of the law of your country of residence. I'm Here and you both agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

  1. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating arbitration or court proceedings. Such informal negotiations commence upon written notice sent to support@im-here.live.

Your Right to Go to Court

If you are a consumer and your claim is for a sum of £5,000 or less, nothing in this section requires you to use arbitration. You may instead bring your claim in the small claims track of the courts of England and Wales, or in any other court of competent jurisdiction, at your option. This reflects your rights under the Arbitration Act 1996.

Binding Arbitration

For claims exceeding £5,000, or where you elect to use arbitration for a smaller claim, the dispute shall be determined by a single arbitrator in accordance with the Arbitration and Internal Rules of the European Court of Arbitration. The seat of arbitration shall be Kent, United Kingdom. The language of the proceedings shall be English and the applicable substantive law shall be the law of England and Wales.

Restrictions
Any arbitration shall be limited to the dispute between the parties individually. No arbitration shall be joined with any other proceeding, and there is no right or authority for any dispute to be arbitrated on a class-action basis or in a representative capacity on behalf of the general public.

Exceptions
The following disputes are not subject to arbitration:

(a) Any dispute seeking to enforce or protect intellectual property rights;

(b) Any dispute related to allegations of theft, piracy, invasion of privacy, or unauthorised use; and

(c) Any claim for injunctive relief.

  1. CORRECTIONS

There may be information on the services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors and to change or update the information on the services at any time, without prior notice.

  1. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY OF THE FOLLOWING:

  1. ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS;

  2. PERSONAL INJURY OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES;

  3. ANY UNAUTHORISED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;

  4. ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; OR

  5. ANY BUGS, VIRUSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY.

Nothing in this section limits or excludes any rights that cannot be limited or excluded under applicable law, including the implied terms as to reasonable care and skill and reasonable time under the Consumer Rights Act 2015.

  1. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

Nothing in these Terms limits or excludes any rights that cannot be limited or excluded under applicable law, including rights under the Consumer Rights Act 2015.

  1. INDEMNIFICATION

You agree to indemnify us, including our subsidiaries, affiliates, and our respective officers, agents, partners, and employees, against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses that arise directly from any of the following:

  1. Your Contributions;

  2. Your breach of these Terms;

  3. Your violation of the rights of a third party; or

  4. Any overt harmful act toward another user of the services with whom you connected via the services.

This indemnity applies only to losses that are a reasonably foreseeable result of the matters listed above, and does not apply to the extent the loss arises from our own breach of these Terms, negligence, or wrongdoing, or from your lawful use of the services in accordance with these Terms.

  1. USER DATA

We will maintain certain data that you transmit to the services for the purpose of managing the performance of the services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the services. You agree that we shall have no liability to you for any loss or corruption of any such data.

  1. ELECTRONIC COMMUNICATIONS

Visiting the services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

  1. PROFILE VISIBILITY AND SESSION EXPIRY

User profiles remain stored on the platform but become invisible to other users upon any of the following: exiting the venue's proximity, approximately 150 metres radius; leaving the active event space; expiry of their session; or conclusion of the venue event. Profiles with no activity for 12 months are automatically anonymised in accordance with our Privacy Policy. I'm Here accepts no liability for connections not made as a result of profile visibility expiring for any of these reasons.

  1. VENUE OPERATOR AND EVENT ORGANISER RELATIONSHIP

Participating venues, event spaces, and event organisers are independent third parties. I'm Here is not responsible for the conduct, safety, cleanliness, accessibility, or environment of any venue or event. Venue operators and event organisers operate under a separate partner agreement with I'm Here. Access to the platform is contingent on venue, event space, or event organiser participation. I'm Here makes no guarantee as to the number, location, type, or continued participation of any partner. Subscription fees are not refundable on the basis of reduced venue availability or the withdrawal of any participating partner.

  1. IN-PERSON INTERACTIONS

I'm Here facilitates digital introductions only. All in-person interactions are at your own discretion and risk. The platform provides in-app safety guidance including a dedicated Safety Hub, which directs users to established safety schemes including Ask for Angela, in-venue security, and emergency services. By using the platform, you confirm that you have read and understood the safety information provided. I'm Here accepts no liability for interactions that occur in person between users.

  1. SESSION SAFETY ACKNOWLEDGEMENT

Users are required to actively acknowledge the platform's community guidelines and safety information at the commencement of each session. This acknowledgement is presented at the point of QR code scan and must be confirmed before access to the platform is granted. Continued use of the platform following this acknowledgement constitutes ongoing acceptance of the community guidelines, safety guidance, and these Terms. I'm Here reserves the right to deny or revoke access to any user who violates these Terms following acknowledgement.

  1. QR CODE ACCESS

Accessing the services via an I'm Here QR code constitutes acceptance of these Terms and Conditions. Users who access the platform through an unauthorised or tampered QR code do so outside the scope of the platform's intended use and in breach of these Terms. I'm Here QR codes are the property of I'm Here. Reproducing, altering, defacing, or distributing I'm Here QR codes without authorisation is strictly prohibited.

  1. MINIMUM AGE

Users must be 18 or over to use the platform. At the point of profile creation, you are required to enter your date of birth. By accessing I'm Here via QR code, you confirm that you are 18 or over and that the date of birth you provided is accurate. I'm Here operates in licensed venue environments and does not permit access to minors. If we become aware that a user is under 18, we will immediately suspend or permanently remove that account and delete their personal data.

Age eligibility is currently confirmed by self-declaration, supplemented by the fact that we currently only onboard venues and events that independently apply their own over-18s admissions policy. Because the platform is accessed online via a QR code, this combination may not, on its own, meet the "highly effective age assurance" standard that Ofcom applies to user-to-user services under the Online Safety Act 2023. This approach will be kept under review, and this section will be updated if the verification method changes.

  1. SUBSCRIPTION CANCELLATION AND BANS

Users who are permanently banned from the platform as a result of a violation of these Terms forfeit any remaining subscription period without entitlement to a refund. Permanent bans are issued at our sole discretion, including in response to serious or repeated violations of our community guidelines or these Terms. Appeals may be submitted by email to support@im-here.live. We are not obligated to reinstate any banned account.

  1. PLATFORM MODIFICATIONS

I'm Here reserves the right to modify, suspend, or discontinue any feature, session limit, pricing tier, wave limit, or other element of the services at any time. This includes changes to free tier entitlements, subscription benefits, and venue partner features. We will communicate material changes to active subscribers in accordance with applicable law.

  1. MISCELLANEOUS

These Terms and any policies or operating rules posted by us on the services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or use of the services.

  1. CONTACT US

To resolve a complaint regarding the services or to receive further information regarding use of the services, please contact us:

I'm Here

United Kingdom

support@im-here.live

Last updated: 23 June 2026.